Get in touch
Email · fastest way
Include your merchant email and a short description of the issue.
WhatsApp Business
Tap the number to open WhatsApp. Best for quick questions during business hours.
Hours & response time
Monday – Friday
We respond within 24 hours on business days. Weekend requests answered on Monday morning.
Common questions
How do I create my merchant account?
Download the TomiPay app from the App Store or Google Play, tap Create account and enter your phone number. You will receive a one-time code by SMS to verify your identity. The full signup takes about two minutes.
How do I activate Tap to Pay on my phone?
Open the app, go to Settings → Payment methods → Tap to Pay, and follow the on-screen prompts. The first time you activate it on iPhone, Apple will guide you through a short setup. Tap to Pay is available on iPhone XS or later, and on Android phones running Android 13 or newer.
How do I connect my Stripe account for payouts?
In the app, tap Settings → Payouts → Bank account and follow the onboarding steps. TomiPay uses Stripe Connect to securely verify your business and route your sales to your bank account. Verification usually takes minutes; a few cases require additional documents.
How do I invite team members?
Multi-user roles are rolling out in the next release. In the meantime, contact [email protected] with the email addresses of the people you want to add and we will provision their access manually within 24 hours.
How do I switch the app language?
Open Settings → Language and pick from 29 supported languages. The change is instant and also updates the language your customers see on the checkout screen.
How do I access my analytics?
Tap the Analytics tab in the bottom navigation to see real-time revenue, top products, and payment method breakdowns. You can export a CSV for any date range from Analytics → Export.
How do I contact a human support agent?
Email [email protected] from the address associated with your merchant account. We reply within 24 hours on business days. For time-sensitive issues (a customer waiting at the counter, a stuck payment), mention urgent in the subject and we prioritise it.
How is my data protected?
Payment card data never leaves the certified PCI-DSS providers we work with — it is tokenised end-to-end and never stored on our servers. Merchant data is encrypted at rest and in transit. Full details are in our Privacy Policy.